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Upon arrival, I was told the price would be $169.00 (approx.) He brought in a very nice Brass Toilet Lever however, it did not fit so he told his assistant to get the plastic one in the truck and bring in the blow torch. He used the torch to bend the plastic rod.

I noticed the screw to hold the lever in place was on backwards and told him so. He said that was the only way it would work. I mentioned to him the plastic lever he used, I had purchased the night before for $13.00.

He said but you didn't have me last night. I paid $161.62

Reason of review: Poor customer service.

Preferred solution: This man needs to learn how to deal with the customer. I would never have him back. I still need to get the proper Lever for the toilet. .

Location: Jackson, New Jersey

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Guest

Definitely not overcharged for a technician to come to your home an make that repair!

Next time you have front brakes done on your car go see what the parts cost. Then do it yourself.

AJ P Eqn

Thank you for taking time to share your feedback. AJ Perri strives to provide each customer with an exceptional service experience.

We hope you will give us the opportunity to discuss your service appointment in greater detail.

Please call our Quality Assurance Department at 732-982-8700 ext. 206.

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