Everlina Sng
map-marker Newark, New Jersey

They were called to fix my tankless water heater/ furnace. Said they have technicians who are knowledgeable

Sent a technician within one day however nit knowledgeable said we needed a part would come back next day. Never did each time we called we spoke to someone different who told us something different each time. That all lie! Just want the initial money for coming out and then nobody follows up!!! They are unprofessional and not reputable!!!
View full review
Manu Cvr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Summit, New Jersey

Botched installation, Failed inspection, AC unit failed at first heat wave, fixed. then failed again in 3 hours

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AJ Perri - Botched installation, Failed inspection, AC unit failed at first heat wave, fixed. then failed again in 3 hours
AJ Perri - Botched installation, Failed inspection, AC unit failed at first heat wave, fixed. then failed again in 3 hours
AJ Perri - Botched installation, Failed inspection, AC unit failed at first heat wave, fixed. then failed again in 3 hours
AJ Perri - Botched installation, Failed inspection, AC unit failed at first heat wave, fixed. then failed again in 3 hours
AJ Perri - Botched installation, Failed inspection, AC unit failed at first heat wave, fixed. then failed again in 3 hours
AJ Perri - Botched installation, Failed inspection, AC unit failed at first heat wave, fixed. then failed again in 3 hours
AC unit with new coil installed January 2024. Failed inspection by the town twice, plumbing and mechanical. AC unit failed during heat wave 4th of July, repaired two days later, electrical problem condensation pump problem. Failed again 3 hours later, fan runs but blows warm air. Likely refrigerant leak. Can't come for 4 days due to understaffing and weekend. No 24 hour service available as advertized. Reported repaired system failure on Friday, 3:00 will come Tuesday. New water leak where new coil was installed. No cold air. No service. I will report to Better Business Bureau in NJ. The company has past history of violations with Attorney General in NJ and was fined.
View full review

User's recommendation: STAY AWAY. AVOID THEM LIKE THE PLAGUE!!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Summit, New Jersey

Failed service repairs 5 times

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AJ Perri - Failed service repairs 5 times
AJ Perri - Failed service repairs 5 times
AJ Perri - Failed service repairs 5 times
AJ Perri - Failed service repairs 5 times
AJ Perri - Failed service repairs 5 times
Company is incompetent. Terrible service. Failed to repair unit, air conditioning, installed in January. 5 visits and still no air conditioning. Tells me cooling pressure is excellent. Line froze. No cold air, thawed out, now still no cold air. Do your self a favor and stay away. They have a history of deception with the state of NJ.
View full review

User's recommendation: Stay away!! Avoid!!

Danilo M Sgc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tinton Falls, New Jersey

AVOID like the plague

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Price gouging is one thing, but taking advantage of a disable senior on a fixed budget is highway robbery. First assessor (Angelo) was RUDE and YELLED at me for no reason, saying the current heating unit (only 6yrs old!) was not salvageable (it had a few leaking pipes that any other contractor would repair). He expedited a salesman visit ASAP as a "favor". That guy (Matt DiBallsio) price gouged me with a $18,665 bill! - more than twice what others would've charged, but I was desperate with no heat/hot water during Easter weekend (had to cancel my family trip) and a damage ceiling below. Job took 3+ days but only after ONE MONTH, no heat again (technician installed a "wrong part"). Also the sales rep reneged on his verbal "perk" to give me 2yrs instead of 1 free maintenance. He ignores my emails, texts and voice message to revise the contract. That said, I will have someone else do any annual "tune ups", as I as sure they will find some wrong to charge what is "not covered" under their warranty. Lastly, I reached out to several complaint boards - BBB, Attorney General, NJ Plumber Masters - to no avail. Also, radio silence when directly contacting the company owner/CEO...shame on them.
View full review
Loss:
$19

Preferred solution: Price reduction

Anonymous
map-marker Hazlet, New Jersey

Brand New HVAC Problems Ignored.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I highly recommend going with any other company. Stay away from AJ Perri. In September, just two months ago, I had my HVAC unit replaced by AJ Perri. A week later I had water leaking from the unit. A technician was sent out and he replaced a faulty part. No problem, I understand things happen. However, this past week I needed to turn the heat on for the first time and this company showed their true colors. I reported the issue with the heat not working on a Wednesday night. They sent a technician around 8 pm on Thursday night. This was okay because I had asked for a later response time; I could not take off work a third time for this system. The technician restarted the unit. He turned it off for thirty seconds and then turned it back on which enabled the burner to work. The unit worked until Friday afternoon when I went to turn up the heat and nothing happened. I called and was told someone would be out on Saturday between 9 and 1. I was not happy with this since I have little children but I accepted. On Saturday I called at 2pm to ensure someone was coming. I was told that my technician would be late as they needed to have a warranty supervisor available on the phone to troubleshoot the problem. The technician arrived at 5 and began to work. Not once was he on the phone with a supervisor. He fixed the problem by disconnecting an air intake pipe. He ensured my house was safe and that the supervisor would be out on Monday morning. I questioned him and he claimed that in his notes I threatened to sue, so that would get a response. Well it is now Friday night and I am not threatening. I have reached out to a lawyer. I have called every day since Monday, multiple times a day, and have been given the runaround. I have been told about ten times that my issue has been labeled top priority and sent to the quality control department. I have not heard back from anyone and have stray pipes hanging from my rafters. I truly did not know a company could do business like this. Stay away. Check out Edison heating and cooling. Thats who I will be reaching out to once this all is straightened out.
View full review

User's recommendation: Do not even think of using them

Saeed P Xmc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jersey City, New Jersey

Left without servicing

Technician came for $29 heat unit tune up service jersey city. After 10 minutes he left saying that why the camera was recording him!
View full review
Loss:
$30
Cons:
  • No service

Preferred solution: Full refund

User's recommendation: They should say their video recording policy ahead of time

Ayme Mtz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tinton Falls, New Jersey

Shawty work. They lied to me numerous times. Undependable overpriced. And very unhappy with the level of their professionalism after their bad work, I was forced to redo the entire system

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They never described what really needed to be done because I had an older system so they charged me as much as they possibly could in an attempt which they knew was never going to be compatible. They didnt clean up after themselves. They never expected that somebody was going to go into the attic and double check, which we did and found a disastrous mess.
View full review
Loss:
$40000
Cons:
  • Are cons

Preferred solution: Them no to rip off others

User's recommendation: Do not use this company

rinaldo t

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charge for bad customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Called AJ co. For a clogged toilet. Plumber came out and told me what I already stated, then he says they can't snake my toilet in my COUNTY. They did say they could replace my toilet for 1500.00 . Then I get hit with a 137.00 bill for doing nothing. Shameful
View full review
Loss:
$137
Cons:
  • Polite plumber

Preferred solution: Nothing

User's recommendation: Never call again better off with a handyman

Linda F Xdu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tinton Falls, New Jersey

Worst Service Imaginable from AJ Perri

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
STAY FAR AWAY from A "JACK" Perri. They sold me an HVAC system with two min-splits in 2020 during the pandemic for $25K I paid in cash. The HVAC needed coolant in 2021 and 2022 and they insisted there was no leak. Leaving me stranded with a chronic illness (leukemia) in 100 degree weather. It was only after contacting BBB did I get them to come out and troubleshoot the system to finally find the leak. Parts are on backorder with no estimated time of delivery. Imagine had I waited till April like AJ Perri wanted me too. Then both mini-splits systems stopped putting out cool air. I truly thought I was being punked. The coolant leaked out due to *** poor installation practices. Next my sump pump goes out for the second time in 5 years. Quality assurance blamed in on manufacturing ... maybe you need to buy better products. I just want my money back. I am tired of the false promises, the technicians that don't have a clue on what they are doing.
View full review
Loss:
$25
Cons:
  • Poor service poor work

Preferred solution: Full refund

User's recommendation: Stay away from AJ Perri !!!!!!!

Robin B Xpt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wall, New Jersey

Outrageous pricing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AJ Perri - Outrageous pricing
I called A.J. Perri to replace a faucet in my bathroom. I had purchased the faucet so the estimate was for installation only. The quoted price was $546.00 and included a 10% discount. I thought it was a mistake but it was not. Their pricing is beyond excessive. There is absolutely no reason you can give to charge $546 for less than an hours workAngry I didnt have the work done and will find someone else. Only positive was how nice the tech was and he has no control over the companys greed.
View full review
Loss:
$119
Pros:
  • Customer service team and the sales guy
  • Employees are nice
Cons:
  • Felt conned

User's recommendation: Do NOT use A.J. Perri

Richard E Ssk
map-marker Newark, New Jersey

You guys install the new $8000 Unit without changing the filter now the units not working correctly

AJ Perri - You guys install the new $8000 Unit without changing the filter now the units not working correctly
AJ Perri - You guys install the new $8000 Unit without changing the filter now the units not working correctly
You guys installed a $8000 unit and never change $10 filter now my AC is not working correctly they came out three times and couldnt figure that out!
View full review
Loss:
$8
Pros:
  • 5 ton ac unit i believe

Preferred solution: I would like sufficient air in all parts of my home with a 5 ton $8000 unit, It was purchased over a year ago only

Hazen Eod
map-marker Tinton Falls, New Jersey

Very poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Spent $24K two years ago for air conditioning and heating units they said I needed. 10 year guarantee for parts & labor. Told they would respond to any trouble calls same day or next day. Called today 10 Aug 2022 because air conditioning not working. We are having a heat wave told first available appt is 17 August! I have leukemia and recovering from recent surgery. I am confined to my house. The heat will kill me and it will be A J Perris fault . all they want is your money. Stay away before you suffer needlessly.
View full review
Cons:
  • Very poor customer service
  • How they took advantage of my family
  • Ridiculous pricing i did my homework

User's recommendation: Stay away from A.J.Perri

Anonymous
map-marker Parlin, New Jersey

Overcharging. rediculous prices

ac outside unit fan/compressor stopped working. contacted aj perri because they would get there that day. waited all day at 830 pm i was called and told tech was not able to make it and they recheduled for the next day they "waived 129 dollar service call fee" came the next day 50 min outside given 4 hr window. tech was fine diagnosed capacitor problem. was CHARGED $599 FOR CAPACITOR WHICH COST $70. TECH WAS THERE LESS THAN AN HOUR., THEY GAVE A 10% DISCOUNT. STAY AWAY
View full review

User's recommendation: STAY AWAY

Ann M Txz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tinton Falls, New Jersey

Can't get their 100% UNCONDITIONAL Money back refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased their over priced AC unit in November 2021 and found out in March 2022 they don't do the AC vents at all! They also clean fiberglass vents which are not supposed to be cleaned! Now fighting with them to get my 100% UNCONDITIONAL MONEY BACK GUARANTEE (still within a year) Just want my money back and their equipment out so I can get it replaced properly.
View full review
Loss:
$12
Pros:
  • Did the job fast
Cons:
  • Poor customer service
  • Felt conned

Preferred solution: Full refund

User's recommendation: RUN from AJ Perri

Anonymous
map-marker Tinton Falls, New Jersey

Had to use Better Business Bureau of New Jersey to get resolved!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Buyer Beware! Very High Prices! Very Poor communication! Poor workmanship. Would not recommend to anyone for anything.
View full review
Cons:
  • Very poor customer service
  • Very high prices

Preferred solution: Written letter stating exactly why it took 4 months of waiting for a resolution!

User's recommendation: Do Not Recommend

Anonymous
map-marker Spring Lake, New Jersey

They do not stand behind their service. I have had the same damper replaced on my furnace in the last 5 years and it is broken again. Their response is it will be $119 for technician to come and look.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They do not stand behind their own work. I have been with this company for over twenty years. As soon as this service contract is over I am going to another more reliable company
View full review

Preferred solution: Repair or replace defective equipment

User's recommendation: Go to another company. This one has gotten too big to care about their customers.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article