AJ Perri

Price gouging is one thing, but taking advantage of a disable senior on a fixed budget is highway robbery. First assessor (Angelo) was RUDE and YELLED at me for no reason, saying the current heating unit (only 6yrs old!) was not salvageable (it had a few leaking pipes that any other contractor would repair). He expedited a salesman visit ASAP as a "favor". That guy (Matt DiBallsio) price gouged me with a $18,665 bill! - more than twice what others would've charged, but I was desperate with no heat/hot water during Easter weekend (had to cancel my family trip) and a damage ceiling below. Job took 3+ days but only after ONE MONTH, no heat again (technician installed a "wrong part"). Also the sales rep reneged on his verbal "perk" to give me 2yrs instead of 1 free maintenance. He ignores my emails, texts and voice message to revise the contract. That said, I will have someone else do any annual "tune ups", as I as sure they will find some wrong to charge what is "not covered" under their warranty. Lastly, I reached out to several complaint boards - BBB, Attorney General, NJ Plumber Masters - to no avail. Also, radio silence when directly contacting the company owner/CEO...shame on them.

I highly recommend going with any other company. Stay away from AJ Perri. In September, just two months ago, I had my HVAC unit replaced by AJ Perri. A week later I had water leaking from the unit. A technician was sent out and he replaced a faulty part. No problem, I understand things happen. However, this past week I needed to turn the heat on for the first time and this company showed their true colors. I reported the issue with the heat not working on a Wednesday night. They sent a technician around 8 pm on Thursday night. This was okay because I had asked for a later response time; I could not take off work a third time for this system. The technician restarted the unit. He turned it off for thirty seconds and then turned it back on which enabled the burner to work. The unit worked until Friday afternoon when I went to turn up the heat and nothing happened. I called and was told someone would be out on Saturday between 9 and 1. I was not happy with this since I have little children but I accepted. On Saturday I called at 2pm to ensure someone was coming. I was told that my technician would be late as they needed to have a warranty supervisor available on the phone to troubleshoot the problem. The technician arrived at 5 and began to work. Not once was he on the phone with a supervisor. He fixed the problem by disconnecting an air intake pipe. He ensured my house was safe and that the supervisor would be out on Monday morning. I questioned him and he claimed that in his notes I threatened to sue, so that would get a response. Well it is now Friday night and I am not threatening. I have reached out to a lawyer. I have called every day since Monday, multiple times a day, and have been given the runaround. I have been told about ten times that my issue has been labeled top priority and sent to the quality control department. I have not heard back from anyone and have stray pipes hanging from my rafters. I truly did not know a company could do business like this. Stay away. Check out Edison heating and cooling. Thats who I will be reaching out to once this all is straightened out.

STAY FAR AWAY from A "JACK" Perri. They sold me an HVAC system with two min-splits in 2020 during the pandemic for $25K I paid in cash. The HVAC needed coolant in 2021 and 2022 and they insisted there was no leak. Leaving me stranded with a chronic illness (leukemia) in 100 degree weather. It was only after contacting BBB did I get them to come out and troubleshoot the system to finally find the leak. Parts are on backorder with no estimated time of delivery. Imagine had I waited till April like AJ Perri wanted me too. Then both mini-splits systems stopped putting out cool air. I truly thought I was being punked. The coolant leaked out due to *** poor installation practices. Next my sump pump goes out for the second time in 5 years. Quality assurance blamed in on manufacturing ... maybe you need to buy better products. I just want my money back. I am tired of the false promises, the technicians that don't have a clue on what they are doing.